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How Do We Maintain Such High Inventory Accuracy Numbers?

Improving inventory accuracy, maintaining product security and making jobs easier and more efficient for you is the main task of our inventory control teams. Murphy’s dedicated staff  works behind the scenes to ensure that the correct order is transported to the right place at the right time.

Inventory Control

While many 3PLs talk about accuracy they do not have dedicated inventory control managers or auditors. Our inventory control team is led by an experienced manager who has been with Murphy for almost 40 years! Murphy’s inventory control managers ensure that our “Effortless Inventory Management System” is up to date and ready for our clients to use at all times.

Murphy also includes a complimentary yearly inventory check and count to each and every one of our clients as well as cycle counting and inventory tracking options for clients that require it.

Your product is important to us, and we will continue to provide excellent tracking and counting solutions for clients for as long as we are in business.

IT coordinator

Tasked with maintaining accurate inventory databases that are checked daily by our team as well as our customers, our IT Coordinator works with system updates and innovative technology for tracking inventory, hours and efficiency.

There are tools to set up unique user interfaces and customized fields to track your inventory by the pallet, case or item. Murphy can also utilize scanning and tracking using RFID technology, an innovative service aimed to increase efficiency and accuracy.

The most important job for our IT coordinator is updating and maintaining security measures. In order to keep your information safeguarded, our team utilizes the latest technology and best practices.

Dedicated Customer Service Representative

One point of contact that knows the account, procedures and people around it. They learn about inbound, outbound and ordering trends on daily accounts and are prepared to make adjustments and actions at any time. Historically low turnover rates in our operations and customer service departments mean that an experienced and qualified rep handles every account. It is commonplace for Murphy’s CSRs call their customers when a usual order doesn’t come in or deliveries are not on the standard schedule. Our customer service team operates as an extension of your business, providing you with a knowledgeable and experienced employee. 

With accuracy numbers over 99%, Murphy provides best in class inventory management teams, tools and performance for supply chains every day. We have done this through a dedicated staff with experience and a thirst for innovation as well as an “Effortless Inventory Management System” tool providing you with the right data to improve your operation. If you would like to learn more about our staff or tools contact us, we would love to introduce you or guide you through the system.

Have a wonderful day!